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FAQS

PRODUCT RELATED:

What is the difference between 'Roasted' and 'Dry Roasted' nuts?

  • 'Roasted' means that our nuts have been roasted in oil. At Royal Nut Company, we only use golden canola oil to produce the highest quality roasted nuts.
  • 'Dry Roasted' nuts are roasted in our state-of-the-art oven roaster. No oils are added in this process.

Raw nuts and seeds are best stored in the freezer for freshness and longevity. Does this apply to roasted nuts (oil roasted and dry roasted)?

The best way to store nuts is in the refrigerator or freezer in air-tight containers or zip-lock bags. Nuts do not freeze, and you can portion them to the required quantities. You can store them for up to 12 months in this manner. You will find that they remain as fresh and crunchy as on the day you bought them! Just make sure to bring them back to room temperature before serving.

Why are Australian products more expensive than those from overseas ?

This is due to the fact that Australia is a high-cost country, and that the agricultural industry is a labour-intensive one. Therefore, local products tend to be more expensive than in other countries where labour and production costs are not as high. However due to Australia's stringent control standards, you can be assured that Australian products always deliver in terms of quality. Our first preference is for Australian produce. Approximately 50% of all our nuts are sourced from within Australia.

Why do we source nuts from overseas?

Royal Nut Company supplies to everyday people from all parts of the world. So we source products from over 80 countries to reach the varying needs of all our valued customers.

Australia prides itself in being a vibrantly multi-cultural society, made up of people from all parts of the world. By sourcing exotic and hard-to-get produce from all over the globe, we are able to supply our customers from various backgrounds. Not only that, but we are also able to support the requirements of the dynamic, culturally-diverse multi-cuisine restaurant, catering and food industry in Australia, which is world-renowned and an important factor in the USP of Melbourne, Sydney and other metros as a tourist destination.

What is sulphur?

Sulphur dioxide, also known as preservative 220, is used as preservative to preserve the colour of dried fruit. In Australia the maximum permitted limit of sulphur is 3000mg/kg.

Sulphur dioxide in itself, being an approved food preservative, is not harmful in any way, UNLESS YOU ARE ALLERGIC OR SENSITIVE TO SULPHITE. In this case, we recommend that you opt for organic or natural varieties. 

At Royal Nut Company, we ensure that the sulphur dioxide in our products does not exceed the maximum permitted limit according to Australian standards.

Why do tree fruits go dark?

Dried fruit, like fresh fruit, undergoes a natural aging process over a period of time. This may be due to various factors like temperature, humidity, storage and so on. Dried fruit which has darkened is still safe for consumption.  We recommend storing all dried fruit in air-tight containers in the fridge for long-lasting freshness, colour and texture.

Are raw nuts healthier than roasted?

All nuts are healthy for you. They contain good fat. Dry roasted nuts are healthier than oil roasted ones. There isn’t much different between dry roasted nuts and raw nuts. 

What is the difference between normal nuts and cooking grade?

First of all, cooking grades are 10 – 20% cheaper than the normal ones. They are usually dark in colour, chipped or smaller in sizes and not properly graded. 

Do I have to soak my beans before I cook them?

You must soak all the beans and legumes. Soaking helps to make beans tender and cook faster. It also helps to remove any foreign matter. More importantly, soaking helps to remove any gases from the beans. As you may have noticed, when beans are soaked overnight, you will find a white frothy substance and bubbles on the surface the next mroning.  Discard this water, and rinse thoroughly before cooking.

What fats do nuts contain and how do they impact on cholesterol?

Nearly all nuts, raw or roasted, contain healthy fats that work in your body to reduce bad cholesterol levels.

How fresh are your products? 

Your order is freshly roasted at the time of purchase, never before, ensuring maximum freshness. We must be mindful that nuts and fruits are grown once a year. The produce are fresher at the start of the season. They might lose some flavour and colour as they approach the end of the season.

Need some tips to keep your nuts and seeds fresh, crisp, and delicious?

 To keep your nutty goodies in the best condition, store them in an airtight container in the fridge or freezer. Concerned about expiry? Nuts can be refrigerated or frozen for up to 1 year (they don’t freeze). Just make sure to bring them back to room temperature before serving. EASY! Now you are a nut expert!!!

What is the shelf life of your products?

 RNC guarantees freshness in all our products because of our huge turnover. We replenish our stocks on a daily basis with the finest quality products.

Below is our shelf life guidelines in accordance with FSANZ (Food Standards Australia and New Zealand):

·         Nuts: 6-10 months (Approx.)
·         Nut butter:12 months (Approx.)
·         Dried Fruit:10–12months (Approx.)
·         Legumes and Grains:12 months (Approx.)
·         Health foods:12 months (Approx.)
·         Confectionery:10–12 months (Approx.)
·         Snack foods:10-12months (Approx.)
·         Spice:12 months (Approx.)

Storage tips:

Please store all nuts and seeds in the refrigerator or freezer. This keeps the natural oils neutral and stops them from going rancid, especially during warm weather!!

DID YOU KNOW THAT NUTS ACTUALLY DON’T FREEZE!!

Please store all legumes, cereals, grains spices and dried fruits in air-tight containers in a cool, dark area, away from direct sunlight.

You can enjoy long-lasting freshness, flavour and fragrance with our recommended storage tips.



What Does Certified Organic Mean?

Certified Organic products are grown and processed without the use of synthetic pesticides, herbicides and fertilizers. They may not contain any genetically modified organisms (GMOs). Growers also use materials and practices that enhance the ecological balance of natural systems. In short, good for the Earth and better for your body. These products are certified organic by authorized bodies.

What is the difference between organic and natural products?

Organic means no chemical pesticides have been used in the crop whereas natural means there are no additives and no processing has been done.

Who Certifies RNC Dried Fruit as Organic?

Highly respected certifying agencies such as Quality Assurance International (QAI) conduct audits of our growers and their facilities. More specifically, Made In Nature products meet the standards of the Organic Foods Production Act of 1990 and 7 CFR Part 205; and are in accordance with the USDA’s National Organic Program.

Do you carry organic products?

We stock limited lines of organic products which are as follows:

  • Incaberry
  • Turkish Apricot
  • Coconut Flour/ oil/ sugar
  • Amaranth grain/ puffed
  • Raw Cacao Nibs and Powder, 
  • Papetas
  • Quinoa grain [White / Red / Black / Mixed]/Puffed/ Flakes]
  • Chia Seeds
  • Pine Nuts
  • These products are subject to availabliity.

Why does RNC state"may contain traces of peanut and sesame seeds" on each label?

At Royal Nunt Company, we process a huge amount and variety of products at our facility on a daily basis.  Our highly trained staff members are always mindful of our customers' welfare, and every precaution is taken to avoid cross-contamination of products that may prove harmful, specifically peanuts and sesame.

However, we feel that it is in the best interest of our valued customers to state the above undertaking clearly, as a added precautionary measure, so as to avoid even the remotest possibility of any adverse reactions to our products.

Does RNC have any gluten free products?

We do carry a number of products that are gluten-free.  However, as we do not test each line for gluten, we do not make the claim on the label, purely as a precautionary measure.  We recommend that you check the ingredients listing on the label to verify if the product contains gluten.  You will be surprised to see that many of our lines do not contain gluten.

How do I know if a product is certified Kosher?

All our kosher products carry a 'K' (an authorized Kosher symbol] which is clearly visible on the label and in the online shop we have included the 'K' in the product description. All our kosher products are audited and certified by Kosher Australia.

BUSINESS RELATED:

Can you donate some products for our charity fund-raising event where we will give you free publicity?

Regarding donations, we already have a number of charities and other organisations that we support.  We wish you all the success in the event and the cause that you are promoting.

How much does postage cost for my order?

Please visit our shipping page for more details

What is the procedure for returning the product? (See return policy)

Generally we do not accept the returns for change of mind. However if there is any fault with the product, you can bring it back to our store along with the purchase receipt. Once our manager has analysed the product and if the defect exists, a refund will be made. Being a food item, we can accept the return only within 7 working days.

I want to buy some product in bulk, but I don’t have a business?

We do provide some discount on bulk buy even if you are not a business. Kindly contact our office for further information.

How can I change the email address on my account?

Log in and click on the Modify My Account link to update your email address.

How can I change my account password?

Log in and click on the Modify My Account link to update your password.

I have forgotten my password. How can I get a new one?

Click sign in and click the forgotten my password link.

I just placed my order can I make any changes to it?

You will need to email at online@royalnutcompany.com.au or call us at (03) 9383 5555 to check if your order has been shipped.

I just placed my order, when will you charge my Credit card?

Your credit card will be charged at the time you place your order.

Can I order by phone?

Yes, you can. Kindly call us on (03) 9383 5555 to place the order.

Can I place an order online and pick it up to prevent a delivery fee?

Unfortunately, we are unable to offer this facility as our online store operates and processes orders from a different department which is not linked to our retail and wholesale outlets.  However, you are welcome to call us at 03 9383 5555  to place your order and collect it from our Brunswick store during our normal operating hours.

When will I receive my order? 

Please visit our shipping page for more details

Is it safe to order online?

Yes, it is absolutely safe. Our website has a secure login, and any details that you submit will be protected.  Please see our Privacy Policy for more information. 

Will I get my order in time for festive dates?

We recommend that you place your order well in advance if you need it to be delivered for a special occasion or festival. Fastway and Australia Post do not operate on public holidays, and are extremely busy during peak periods leading up to festive seasons. Therefore, it is very likely that deliveries will take much longer than usual, and delays are to be expected.

Please be aware that RNC will not be liable for delays in deliveries as once the order leaves our premises, it is no longer under our control or jurisdiction.