Shipping & Payment Option
Royal Nut Company ships all orders via Fastway or Australia Post.
Our online shop is open during normal business hours 8.30am -5.00pm AEST Monday to Friday. We will remain closed on all Victorian Public Holidays.
Any orders placed after hours or on the weekend will be processed the next business day.
If you are not available to accept the delivery during business hours, you can choose to have the package left at a designated area outside your home. Please note that choosing this option will be at your own risk as we will not be liable for any loss or damage. We recommend that you provide us with a work address or similar, where someone will be available to accept the parcel.
Please Note: Costs and delivery days mentioned below are indicative only, it may vary depending on your address. Post Box addresses are not acceptable.
Melbourne Metro$10.0020kg1 - 3 working days
- ENJOY FREE DELIVERY IN MELBOURNE METRO ON ONLINE ORDERS OVER $100
- (PO box and Parcel Locker excluded)
Melbourne Regional$14.0020kg1 - 5 working days
Country Victoria$21.9920kg1 - 5 working days
Interstate Metro$15.00up to 5kg2 - 7 working days
Interstate Metro$19.505 - 15kg2 - 7 working days
Interstate Regional/ Country$18.50up to 4 kg3 - 10 working days
Interstate Regional/ Country$37.004 - 8 kg3 - 10 working days
Christmas last guaranteed delivery dates:
Melbourne Metro area 17/12/2018
Melbourne Regional area 17/12/2018
Interstate Metro area 14/12/2018 (except QLD and WA area)
Queensland and Western Australia metro area 14/12/2018
Interstate regional/ country area 14/12/2018
Royal Nut Company guarantees delivery of Christmas orders in Australia that are placed prior to 10.00am (AEST) on the above dates.
Please note that deliveries to some remote or regional areas are not covered by this guarantee. Please contact the Royal Nut Company Customer Service Centre on 03 9383 5068 for information regarding deliveries to remote or regional areas.
We will continue to despatch orders right up to Friday 21 December 2018 which is our last working day for this year.
Orders placed during the holiday break will be processed when we return on Monday 07 January 2019.
CLICK AND COLLECT
Our free Click and Collect service is available at our BRUNSWICK store (VIC). Simply pick and pay for your product via the website and within 1-2 business days your order will be waiting for you. We’ll send you an email as soon as it’s ready.
For more information about the status of your order, please feel free to call us at 93836666.
Disclaimer: We will hold your order for 10 working days after it is ready. Please make sure you will be able to collect during that timeframe.
No online orders will be available for pickup from 25 December 2018 to 07 January 2019.
Order Dispatch and Public Holidays
We remain closed on all Victorian public holidays.
All orders placed on the day prior to non-working days, including weekends and public holidays, will be processed on the following business day. This is to ensure minimum transit time.
All orders placed before 1pm will be dispatched on the same day. All orders placed after 1pm will be dispatched the next business day.
Tracking your delivery
All deliveries are made by registered courier and will require a signature upon delivery.
Upon completing an online purchase, you will receive an email with your Order Confirmation and delivery details. You will also be provided with a link that will allow you to track the status of your delivery.
All products are subject to availability and will not be placed on back order. However please feel free to contact us if you have any queries at email@example.com
Lost or damaged goods
In the unlikely event of your goods being lost or damaged in transit, please call us within seven working days of placing your order to enable us to assist you.
More details are available on our Returns Policy page.
All our products are fresh, delicious and top of the range. However, we recommend that you make a note of the delivery time-frame to your area, and choose carefully, as some products may be susceptible to weather-related damage during the warmer months.
EVERYONE LOVES OUR CHOCOLATE!!! Chocolate does melt when temperatures are high, so choose carefully, especially during the warmer months or even if you are lucky enough to live where the sun always shines!
We do apologise, but it will be beyond our control if the chocolate deteriorates during shipping because of the weather
Online Payment by Credit Card: Provide your credit card details during checkout on our secure site. We accept MasterCard and Visa.