Shipping & Payment Option

Christmas last guaranteed delivery dates: 

Melbourne Metro area 16/12/2021

Melbourne Regional area 15/12/2021

Interstate Metro area 14/12/2020 (except QLD and WA area)

Queensland and Western Australia metro area 02/12/2021

Interstate regional/ country area / Country Vic  02/12/2021

PO Box / Parcel lockers address (AusPost) 10/12/2021


See indicative shipping details below:

  • Areas
    Shipping
    Weight Max.
    Timeframe
  • Melbourne Metro
    $10.00
    20kg
    6 - 9 working days
  • Regional Victoria
    $15.81
    20kg
    7 - 11 working days
  • Country Victoria
    $23.99
    20kg
    7 - 11 working days
  • Interstate Metro
    $15.00
    up to 5kg
    8 - 10 working days
  • Interstate Metro
    $20.50
    5 - 15kg
    8 - 10 working days
  • Interstate Regional/ Country
    $18.50
    up to 4 kg
    6 - 13 working days
  • Interstate Regional/ Country
    $37.00
    4 - 8 kg
    6 - 13 working days

 

Online Orders

We do our best to keep packages moving and keep you informed. Due in large part to COVID-related border closures and state and regional closures, we are still experiencing lengthy delays in some areas and we ask for your patience and understanding.

Current delivery delays

Extended delays of up to 4 - 9 days continue to be experienced in the Western and Southern Sydney corridors. Delays are easing across the board elsewhere, averaging 1-3 days throughout Greater Sydney (including the Central Coast and Wollongong), Port Macquarie, and in Victoria.

 

GENERAL INFORMATION

Royal Nut Company ships all orders via Fastway or Australia Post.

Our online shop is open during normal business hours 8.30am -5.00pm AEST Monday to Friday. We will remain closed on all Victorian Public Holidays.

If you are not available to accept the delivery during business hours, you can choose to have the package left at a designated area outside your home. Please note that choosing this option will be at your own risk as we will not be liable for any loss or damage. We recommend that you provide us with a work address or similar, where someone will be available to accept the parcel. Post Box addresses are not acceptable.

Please Note: Costs and delivery days mentioned below are indicative only, it may vary depending on your address. During busy sale periods, processing of shipping orders may take upto 1 week. 

  • ENJOY FREE DELIVERY IN MELBOURNE METRO ON ONLINE ORDERS OVER $100 (PO BOX and Parcel locker excluded)   

Click and collect

Our free Click and Collect service Brunswick and Rowville stores only (VIC). Simply pick and pay for your product via the website and within 2-4 business days your order will be waiting for you. We’ll send you an email as soon as it’s ready.

For more information about the status of your order, please feel free to call us at 93836666.

Disclaimer: We will hold your order for 10 working days after it is ready. Please make sure you will be able to collect during that timeframe. 

Order Dispatch and Public Holidays

We remain closed on all Victorian public holidays.

All orders placed on the day prior to non-working days, including weekends and public holidays, will be processed on the following business day. This is to ensure minimum transit time.

Tracking your delivery

All deliveries are made by registered courier and will require a signature upon delivery.

Upon completing an online purchase, you will receive an email with your Order Confirmation and delivery details. You will also be provided with a link that will allow you to track the status of your delivery.

Back Orders

All products are subject to availability and will not be placed on back order. However please feel free to contact us if you have any queries at online@royalnutcompany.com.au

Lost or damaged goods

In the unlikely event of your goods being lost or damaged in transit, please call us within seven working days of placing your order to enable us to assist you.

More details are available on our Returns Policy page.

Weather

All our products are fresh, delicious and top of the range. However, we recommend that you make a note of the delivery time-frame to your area, and choose carefully, as some products may be susceptible to weather-related damage during the warmer months.

EVERYONE LOVES OUR CHOCOLATE!!! Chocolate does melt when temperatures are high, so choose carefully, especially during the warmer months or even if you are lucky enough to live where the sun always shines!

We do apologise, but it will be beyond our control if the chocolate deteriorates during shipping because of the weather.

Payment options

Online Payment by Credit Card: Provide your credit card details during checkout on our secure site. We accept MasterCard and Visa.